Last Updated: [05/09/2026]
1. Introduction
Medy Travels (“we,” “us,” or “our”) operates the website medytravels.com and provides medical tourism facilitation services connecting patients with hospitals and healthcare facilities in India and the United Arab Emirates. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or services.
By using our website or contacting us for our services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
2. Who We Are
Medy Travels is a medical tourism facilitation company that helps patients, primarily based in Nigeria, connect with hospitals, clinics, and healthcare facilities abroad. We are not a hospital, medical provider, or insurer. We do not diagnose, treat, or provide medical care.
Registered entity: Medy Travels
Registered address: Al Ameri Tower – Office Number 2208 – Al Thanyah First – Barsha Heights – Dubai – United Arab Emirates
Contact email: admin@medytravels.com
3. Information We Collect
3.1 Personal Information
When you contact us or use our services, we may collect:
- Full name, contact number, email address, and location
- WhatsApp contact details, where applicable
- Passport and travel document details, when arranging visa or travel assistance
3.2 Health and Medical Information
Because our services involve matching you with appropriate hospitals and treatments, we may collect sensitive health information, including:
- Medical history, diagnosis reports, and physician notes
- Test results, scans, and other clinical documentation you choose to share
- Details of the condition or treatment you are seeking
We treat this category of information with particular care. It is collected only with your knowledge and only for the purpose of coordinating your treatment abroad.
3.3 Financial Information
We do not process or store payment card details directly. Where we provide general guidance on reliable payment channels for sending funds abroad, we do not collect or hold your banking credentials.
3.4 Technical and Usage Information
When you visit our website, we may automatically collect:
- IP address, browser type, and device information
- Pages visited and time spent on our website
- Cookies and similar tracking technologies (see Section 10)
4. How We Collect Information
We collect information when you:
- Submit an enquiry through our website, WhatsApp, phone, or email
- Upload or share medical documents with us
- Communicate with our case managers during your treatment journey
- Browse our website (technical data only)
5. How We Use Your Information
We use the information we collect to:
- Match you with a suitable hospital or specialist based on your condition
- Provide treatment cost estimates and coordinate second opinions
- Assist with medical visa applications and travel arrangements
- Coordinate accommodation, airport pickup, and local logistics
- Assign and support you through a dedicated case manager
- Provide post-treatment follow-up
- Communicate with you about your enquiry or ongoing case
- Improve our website and services
- Comply with legal obligations
We do not use your health information for marketing purposes, and we do not sell your personal or medical information to any third party.
6. Legal Basis for Processing
Where applicable data protection law requires a legal basis for processing, we rely on:
- Your consent, particularly for sensitive health information, which you provide voluntarily when sharing medical documents with us
- Performance of a service, to coordinate the treatment facilitation you have requested
- Legal obligation, where we are required to retain or disclose information by law
You may withdraw consent at any time by contacting us, though this may affect our ability to continue assisting with your case.
7. How We Share Your Information
We may share your information with:
- Partner hospitals and healthcare facilities, solely for the purpose of treatment matching and coordination, and only with your knowledge
- Visa and travel service providers, where needed to arrange your travel
- Service providers who support our operations (such as IT or communication tools), under confidentiality obligations
- Legal or regulatory authorities, where required by law
We do not sell, rent, or trade your personal or medical information to third parties for marketing purposes.
8. International Data Transfers
Because our services involve coordinating treatment between Nigeria, India, and the UAE, your information, including medical documents, may be transferred to and processed in countries outside Nigeria. We take reasonable steps to ensure that any such transfer is made securely and only to parties involved in facilitating your care.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal and medical information from unauthorized access, disclosure, alteration, or loss. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our site, and support basic website functionality. You can control or disable cookies through your browser settings, though this may affect certain website features.
11. Data Retention
We retain your personal and medical information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Once information is no longer needed, we take reasonable steps to securely delete or anonymize it.
12. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal or contractual limitations
- Withdraw consent for processing, particularly for health information
- Object to certain uses of your information
To exercise any of these rights, contact us at admin@medytravels.com.
13. Children’s Privacy
Our services are intended for use by adults seeking or coordinating medical treatment. Where treatment coordination involves a minor, we collect the minimum information necessary and require it to be provided by a parent or legal guardian.
14. Third-Party Links
Our website may contain links to third-party websites, including partner hospitals or service providers. We are not responsible for the privacy practices of these external websites and encourage you to review their privacy policies separately.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.
16. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Medy Travels
Email: admin@medytravels.com
WhatsApp: (971) 55 761 9187
